You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Ineligible Returns / Final Sale Items
All items ending in .97 are not eligible for return or exchange. All final sale items sales are final.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
U.S. SHIPPING: We offer FREE UPS/USPS ground shipping on all orders within the Continental United States on orders over $99.99 All orders under $99.99 will be charged a flat $12.95 shipping fee. Overnight, 2 day, and 3 day options available where the service is available.
INTERNATIONAL SHIPPING: We accept orders from all international destinations where allowed to ship, however due to high rate of credit card fraud in some countries, we may request that you pay with PayPal. We use UPS and USPS Priority Mail shipping for all overseas orders.
CANADA: All shipments to Canada have a $40 shipping and handling fee.
PLEASE NOTE: We are not responsible for any taxes, VATs, custom duties, or any other charges levied by your government. Payment is the responsibility of the purchaser.